In this AXLR8 FAQ section we collect some questions that often get asked by clients. If you cannot find the subject you need, please try the search function (top RHS) or click on te headings below to expand them. Also, try the courses link for training videos. Failing that, AXLR8 have a helpdesk for client support with trained consultants available during office hours.
Please also see our definitions page for some useful workforce management buzzwords!
Each client must have two people trained up as Super Users on AXLR8 systems.
Super User Responsibilities
A Super User must (amongst other things):
- Support other staff within their business using AXLR8 unless some day-to-day details are documented and delegated to team leaders
- Perform systems admin tasks such as changing screens labels and creating reports and templates
- Add and change user credentials
- Set security rules and user restrictions for GDPR and other reasons
- Make sure business processes and contractual agreements and business policies are reflected in AXLR8.
- Contact AXLR8 support.
- Discuss new enhancements with AXLR8
- document how the system facilitates internal procedures and workflow – perhaps with crib cards, user instructions or descriptions on the AXLR8 Staff mobile worker app.
As you can see from the above list, this is a senior management position. Normally, at least one Super User is a director of the company if it is under 100 employees.
AXLR8 Super User Qualifications
The Super User must have the following capabilities.
- Be in a senior (probably leadership) position and understand the business policies and practices and KPIs and the legal environment in which the business operates. For example, they will be aware of the employment and other commercial compliance necessary for the company. They will understand their company’s goals so that they see ho a system can help and make decisions and trade offs. They will be a numerate, manager and understand ignorance of the tax, employment, privacy and other laws is not an excuse.
- The Super User must also have a thorough understanding of how AXLR8 works. That applies both as a user in each of the different teams and departments and as a Systems Administrator controlling access and other parameters.
- Be trusted to make decisions by the senior management team and have the consultation and communications skills to bring staff along with business process changes.